How to report and track a repair with Fixflo

If you live in a building managed by Butlin Property Services, the quickest way to report a repair is online at butlins.fixflo.com. It takes a couple of minutes, works on any device, and lets you follow the repair through to the finish.

Video: how to report and track a repair with Fixflo (1 minute 9 seconds, no sound). The screens shown are illustrations.

What is Fixflo?

Fixflo is the online repair reporting system we use for the blocks and estates we manage. Instead of phoning or emailing, you choose the problem from pictures, add a description and photos, and send it straight to us. Every report gets a reference, so nothing is lost and you can see what is happening.

How do I report a repair?

1. 01

   Go to butlins.fixflo.com

   Open butlins.fixflo.com on any phone, tablet or computer. It is available 24 hours a day and you can choose the language you are most comfortable with.

2. 02

   Choose the problem

   Tap the picture that matches the issue. Each choice narrows it down to the exact fault, and Fixflo may show simple advice you can try first.

3. 03

   Describe it and add photos

   Say where the problem is and what is happening. A photo or short video helps us send the right contractor first time.

4. 04

   Add your details and send

   Give your address and how to reach you, so the contractor can arrange access if it is needed.

5. 05

   Keep your reference

   Fixflo emails you straight away to confirm we have your report. Keep the email, because it holds your reference and a link to your issue.

6. 06

   Track it to the finish

   You get an email each time something changes. To check at any time, open the link in your email or go back to butlins.fixflo.com.

Why report through Fixflo?

• It is open all day, every day. Report a problem when you spot it, not when the office opens.
• Pictures make it clear. Photos and the guided questions tell us exactly what is wrong.
• You can see progress. You are emailed when something changes and can check your issue at any time.
• There is a record. Every report is logged with a date and a reference.
• It works in many languages. Choose the one that suits you.

What if it is an emergency?

Do not wait for Fixflo in an emergency.

• Fire, or danger to life: call 999.
• If you smell gas: call the National Gas Emergency Service on 0800 111 999.
• Urgent problems out of hours: use the contractor numbers on your building notice board or on Fixflo. We do not have a separate out-of-hours phone number.

What should I report?

Use Fixflo for problems in the shared parts of your building or estate, such as communal lighting, door entry systems, leaks in communal areas, lifts, bin stores and grounds. Repairs inside your own flat are usually your responsibility, or your landlord’s if you rent. If you are not sure, report it and we will tell you.

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