Something brand new is on its way.
We're moving our online portal over to a brand new system, and we're genuinely excited about it. While the move happens the portal is offline, so for now please pay your service charges by bank transfer (BACS) or over the phone.
A fresh start for our online portal.
We've been looking after blocks and estates in Leicester since 1997, and we're always looking for ways to make life easier for the people we work for. Moving to a new portal is a big step in that direction.
To make sure every account comes across safely and accurately, we've switched the old portal off while the move takes place. Your account, your balance and your payment history are all safe with us. Nothing is lost, it's simply moving house.
How to pay while the portal is offline.
Your service charges are still due as normal. Here are the easiest ways to pay in the meantime.
Pay by bank transfer (BACS)
Pay straight from your bank, online or in your banking app.
- Use the bank details shown on your service charge demand
- Quote your account reference so we can match your payment
- Allow a few working days for the money to reach us
Pay over the phone
Prefer to talk to a person? Give us a call and we'll take your payment for you.
0116 270 3705- Monday to Friday, 8.30am to 5.30pm
- Have your account reference to hand
Already pay by standing order?
Then there's nothing you need to do. Standing orders go straight from your bank to ours, so they carry on exactly as before.
- No changes needed
- Same account, same reference
Sorry for any inconvenience.
We know a change like this can be a nuisance, especially if you're used to logging in and paying in a couple of clicks. Thank you for bearing with us. If you get stuck at all, just pick up the phone or drop us an email. We're always happy to help, and you'll speak to a real person who knows your building.
Here's the plan.
We move everything across
Accounts, balances and records are carefully transferred to the new system.
We check it thoroughly
We test it all properly before anyone logs in, so it works first time for you.
We tell you it's live
You'll hear from us as soon as the new portal is ready, with everything you need to get started.
Good to know.
Very soon. We're working hard to get it live, and we'll let you know as soon as it's ready. We'd rather take a little longer and get it right than rush it.
They're on your service charge demand, along with your account reference. If you can't find your demand, call us on 0116 270 3705 or email enquiries@butlinps.co.uk and we'll help.
Yes. Just give us a call or send us an email and we'll tell you where your account stands.
Repairs aren't affected. Keep reporting them through our repairs portal at butlins.fixflo.com. Out-of-hours contractor numbers are on your building's notice board and on Fixflo.
Need a hand in the meantime?
- 0116 270 3705
- enquiries@butlinps.co.uk
- Butlin Property Services, 40 Howard Road, Clarendon Park, Leicester, LE2 1XG